FAQ & troubleshooting

Quick answers to the questions we hear most. If you don't see yours, try searching the docs with ⌘ K (or Ctrl K), or contact us — we're happy to help.

Sites & publishing#

What happens if a site generation fails?#

You're not charged for failed runs. Whatever the run cost — 100 for a full site build, 20 for a site AI edit, and so on down to a 10-credit image — is refunded automatically, and the chat shows a "Generation failed" message. A run that stalls for more than 20 minutes is marked failed and refunded too. Just try again — see How credits work.

I clicked Republish but visitors still see the old version. Why?#

Publishing takes a snapshot of your draft, so edits stay private until you click Republish. Even then, the live page can take up to a minute to update because published pages are cached. Wait a minute, then refresh the page — details in Publishing your site.

Can I unpublish my site?#

Not currently — there's no unpublish button. Once published, your site stays live until you delete the site or the business, which takes its public address offline and detaches any custom domain. If you need a site taken down and don't want to delete it, email support.

Will my site show up on Google?#

It can. Nothing blocks search engines from your published site. Mr Create doesn't yet generate a sitemap or meta description, though, so discovery depends on Google finding and crawling your address — sharing your link around helps. The title shown in search results is the site name chosen during generation, and there's no field to edit it yet.

Why does my site show the Mr Create icon in the browser tab?#

Published sites don't yet include their own favicon, so browsers fall back to the Mr Create icon. There's currently no way to upload a favicon for your site.

What does my link look like when shared on social media?#

Shared links unfurl into a preview card showing your site's name, the page title, and a screenshot of the published page. The screenshot is captured shortly after each publish, so a link shared within the first few minutes can show text only. Platforms cache previews per link, so after a republish it can take a while for the new screenshot to appear where the link was already shared.

Can I choose or change my free subdomain?#

On Plus and Pro, yes — the business owner can pick it from the Publish popover, and change it later. On the Free plan it's generated automatically from your business name plus a short random suffix and can't be changed.

Be careful renaming a site that's already live: the old address stops working immediately, so anything already pointing at it breaks. See choosing your web address for the full steps, or connect a custom domain for an address of your own.

Emails & campaigns#

My sending was paused. Why, and how do I get it back?#

If too many of a business's recent emails bounce or get marked as spam, Mr Create pauses sending for that business automatically to protect delivery for everyone. The email Settings page shows the reason. Clean up your list — remove addresses you're unsure about, and only email people who asked to hear from you — then contact support to have sending reviewed and re-enabled.

Does sending from my own domain give me an inbox at that address?#

No. Connecting a domain on the email Settings page only lets Mr Create sign campaigns as your domain, so they arrive from hello@yourbusiness.com with no "via" line. It creates no mailbox, and email you already receive at that domain is untouched. Replies go to the reply-to address you set. See Sending campaigns.

Credits & billing#

What do I see when I run out of credits?#

Builds and AI edits stop with "You have run out of credits. Upgrade your plan to keep building." Upgrading to Plus or Pro adds monthly credits — see Plans & pricing. In a shared business, work can stop because the owner's balance is empty or because you reached the fixed credit maximum they assigned you. The message tells you which happened so you know whether to ask the owner to add plan credits or increase your allowance.

What costs credits, and what's free?#

Every button that spends credits shows the price on it next to a sparkle icon. New accounts get 500 free credits, granted on your first action. More in How credits work.

Do unused credits expire?#

No. Unused credits roll over each month, and your remaining balance stays with you even if you cancel your subscription.

Can I buy extra credits without a subscription?#

Not currently. There's no one-time top-up — the way to add credits is a Plus (1,000 credits/month) or Pro (3,000 credits/month) subscription. See Plans & pricing.

Do I need a paid plan to send email campaigns?#

Yes. Designing and exporting email templates works on any plan, but sending a campaign to your customer list needs Plus or Pro. If you cancel, your templates and past campaign results stay exactly where they are — you just can't start a new send until you subscribe again. See Sending campaigns and Plans & pricing.

Does each business get its own credits?#

No. Credits belong to your account, and one shared balance covers every business you own. A 100-credit site build in one business leaves fewer credits for the others.

Account & sign-in#

I forgot my password. How do I reset it?#

On the sign-in page, enter your email address and click Forgot password?. We'll send you a reset link — open it, choose a new password of at least 6 characters (entered twice), and click Set new password. That signs you straight back in.

If the email doesn't arrive within a few minutes, check your spam folder, then use Didn't get it? Resend email on the confirmation screen — it unlocks 60 seconds after the screen appears. For privacy, the "Check your inbox" message appears whether or not an account exists for that address, so double-check you entered the email you signed up with. And if your address is a Google account, Sign in with Google gets you in without a password at all.

I never received the confirmation email. What now?#

Check your spam folder and give it a few minutes. The "Check your inbox" screen has a Didn't get it? Resend email button that unlocks 60 seconds after the screen appears — use it for a fresh link.

If nothing ever arrives, the likeliest reason is that the address already has an account: signing up again with an address that's already registered sends no email, which is why that screen says "if this address is new here" rather than promising a link. Use Sign in instead, and if you don't know the password, Forgot password?. If you originally joined with Sign up with Google, use Sign in with Google — those accounts have no password until you set one through the reset flow.

Still stuck? Email support@mrcreate.co.

I clicked a link from an email and it said the link expired. What now?#

Confirmation and password-reset links only work once and expire after a while. An expired or already-used link brings you back to the sign-in page with a message saying so. If you were confirming a new account, try signing in with your email and password first — if it works, you were already confirmed; if you see "Email not confirmed", submit the Sign up form again and use Didn't get it? Resend email for a fresh link. If you were resetting your password, enter your email and click Forgot password? again for a new reset email.

Can I change my password or email address after signing in?#

The settings Account tab doesn't include password or email changes yet, but you can change your password any time with the reset flow: sign out, then on the sign-in page enter your email and click Forgot password?. For an email address change, email support@mrcreate.co and we'll make it for you.

Team & invites#

Does Mr Create email the person I invite?#

Yes. After you click Send invite, Mr Create emails a secure invitation link to your teammate. Email sent means the mail provider accepted the message, not that it definitely reached the inbox, so ask them to check spam if it does not arrive. You can use Resend email from the Pending invites list, or Copy link and send it yourself by text or chat. If an email fails or its result is unconfirmed, use Try email again after the wait shown on the button; the existing invite link still works. The normal wait is one minute, but duplicate protection or email abuse limits may require a longer wait. They never disable Copy link. See Team & collaboration.

My invite link says it's invalid or expired. What do I do?#

Ask the business owner for a new one. Owners can revoke an invite from the Share dialog, then create and send a new link. Creating an invite for the same email after the old one expires replaces it.

I opened an invite but there's no Accept button. Why?#

You're either signed in with a different email address or the matching address has not been verified yet. Invites can only be accepted by the exact, verified address they were created for. Click Switch account to use the invited email, or follow that account's confirmation link and click Check verification on the invite page.

What happens to teammates if I downgrade or cancel?#

Mr Create pauses access instead of removing teammates. Free pauses everyone; Plus keeps the five longest-standing members active in each business; and Pro activates everyone. Paused members remain in People with access and automatically regain access when a seat opens or you return to a plan with room. Their saved permissions do not change. See Team & collaboration.

Didn't find your answer? Contact us — include what you were doing and any error text, and we'll get you unstuck.